Overview
At Full Send Golf, we want you to be completely satisfied with your purchase—whether you are gearing up in our apparel or hosting an unforgettable event with our mobile golf simulator.
This policy outlines your rights and our procedures regarding cancellations, returns, exchanges, and refunds in accordance with the South African Consumer Protection Act (CPA).
Part 1: Apparel & Physical Merchandise
14-Day Return & Exchange Window
If you are not entirely satisfied with your apparel purchase (e.g., incorrect size or change of mind), you may return or exchange the item within 14 days from the date of delivery.
Conditions for Returns & Exchanges
To be eligible for a return, refund, or exchange:
Items must be unworn, unwashed, and in their original, sellable condition.
All original tags, labels, and packaging must remain intact.
Proof of purchase (order number or tax invoice) must be provided.
Non-Returnable & Non-Refundable Items
Custom / Branded Gear: Custom-made, specially printed, or personalized apparel items cannot be returned or refunded unless there is a clear manufacturing defect or printing error on our part.
Sale / Clearance Items: Items purchased on final clearance or warehouse sales are non-refundable (exchanges for sizing may be permitted subject to stock availability).
Shipping Fees & Return Liabilities
Customer Liability: Unless an item is proven to be defective or incorrectly supplied by us, the customer is fully liable for all shipping, courier, and return delivery costs associated with returning or exchanging an item.
Shipping Fee Non-Refundability: Original shipping and delivery charges paid at checkout are strictly non-refunded on returned items.
Defective or Incorrect Items: If you received a damaged, defective, or incorrect product due to our error, Full Send Golf will cover all necessary collection and courier delivery fees to replace the item.
Damaged or Defective Goods
In terms of Section 56 of the CPA, if your apparel arrives damaged or has a manufacturing defect, please notify us within 7 days of receipt with photos of the issue. We will inspect the item and offer a replacement, repair, or full refund.
Part 2: Golf Simulator & Tent Event Hire Service
Because event-hire bookings allocate exclusive equipment, setup time, and staff resources to your specific date, the following cancellation and refund terms apply to all tent rental bookings:
Booking Deposits
Full payment is required to secure your requested date and venue slot.
Bookings are only confirmed once payment reflects in our account.
Client Cancellation & Refund Scale
If you need to cancel your event booking, please notify us in writing as soon as possible. Cancellation refunds are processed according to the following schedule:
More than 14 days before the event: 100% refund of total fees paid (or full deposit refund).
7 to 14 days before the event: 50% refund of the deposit/total booking fee.
Less than 7 days before the event: Deposits are non-refundable, as the equipment and calendar slot were locked for your venue and cannot easily be rebooked on short notice.
Note: You may request to reschedule your event date at least 7 days prior without forfeiting your deposit, subject to equipment availability.
Weather & Safety Policy
Our golf simulator tent is designed for outdoor/indoor event hire, but safety is our top priority.
Severe Weather: In the event of extreme, unsafe weather conditions (e.g., gale-force winds, severe flooding, or lightning storms) where setup is deemed unsafe by our crew, we will work with you to reschedule your event to a mutually agreed future date at no additional cost.
If rescheduling is impossible, a refund (minus setup/transport costs already incurred) will be arranged.
Pro-Rata Weather Adjustments
Pro-Rata Weather Adjustments: If an event is cut short or forced to shut down early due to severe weather, the Client will not be entitled to a full refund or a full free reschedule. Instead, a pro-rata refund will be issued based strictly on the remaining unused time, calculated using the package’s base hourly rate.
For example: If an 8-hour package costing R16,000 is shut down after 7 hours of operational time, a refund will only be issued for the single (1) remaining unutilized hour (i.e., R2,000).
Pre-Event Cancellations
If an event is cancelled by the Company due to severe weather before any equipment setup has commenced:
The Client will receive a full refund, less a R1,000.00 operational deployment fee to cover our travel, fuel, and staff logistics costs if we have already arrived at the venue or the Client may choose to reschedule the full booking to an alternative available date within 6 months, free of charge.
Venue Requirements & Client Responsibilities
It is the client’s responsibility to ensure the venue meets the required dimensions and has accessible power for the blower and simulator equipment. If our team arrives on site and cannot set up due to incorrect venue dimensions or lack of power access provided by the client, no refund will be issued.
Refund Processing Timeframe
Once a return or cancellation is approved:
Refunds will be credited back to your original payment method (or via Direct EFT).
Approved refunds are processed within 5 to 10 business days. Bank processing times may vary depending on your financial institution.
Contact Us for Returns or Cancellations
To initiate an apparel return or request a booking modification, please contact our team:
Email: info@fullsendgolf.co.za
Phone : (+27) 82 641 0124
Operating Hours: Monday – Friday, 08:00 – 18:00
Need help?
Contact us at info@fullsendgolf.co.za for questions related to refunds and returns.
Last Updated : August 2026