Introduction
Full Send Golf (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is collected, processed, and secured in accordance with South Africa’s Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, book our golf simulator events, or purchase equipment and merchandise from us.
By using our website or submitting personal information to us, you agree to the terms outlined in this Privacy Policy.
Responsible Party
For the purposes of POPIA, Full Send Golf operates as the “Responsible Party”.
Business Name: Full Send Golf
Information Officer Contact Email: info@fullsendgolf.co.za
Contact Number: 082 641 0124
Location: South Africa
What Personal Information We Collect
We collect personal information directly from you when you fill out forms on our website, book an event, subscribe to our communications, or purchase products. The types of information we may collect include:
Identity Information: Full name, surname, and identity/company details (if applicable for invoices/bookings).
Contact Information: Email address, phone number, physical address, and delivery address.
Transaction & Billing Data: Booking schedules, order history, payment receipts, and billing details. (Note: Online payment card details are processed securely via encrypted third-party payment gateways like Yoco and are not stored on our servers).
Technical & Usage Data: IP address, browser type, and site browsing activity collected via standard website cookies.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Purpose and Legal Basis for Processing
We process your personal information strictly for legitimate business purposes in compliance with Section 13 of POPIA:
Service Delivery: To schedule, coordinate, and fulfill event-hire bookings (e.g., set up golf simulator tents at your venue) and deliver merchandise.
Communication: To respond to direct inquiries, supply quotations, send order confirmations, and update you on bookings.
Payments & Accounting: To issue tax invoices, process refunds, and maintain legally mandated financial records.
Marketing: With your explicit opt-in consent, to send you news, special offers, or updates regarding Full Send Golf services. You may opt out at any time.
Disclosure of Personal Information
We do not sell or trade your personal information. We may only share your data with trusted third-party service providers (“Operators”) who assist us in operating our business under strict confidentiality agreements, including:
Web hosting and site infrastructure platforms (e.g., WordPress/Hostinger).
Payment processing gateways for secure order checkouts.
Logistics or courier services to deliver apparel and equipment to your address.
Legal or regulatory authorities if required to do so by South African law.
Data Security and Storage
In accordance with Section 19 of POPIA, we implement appropriate administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, damage, or destruction.
Our website utilizes SSL encryption (HTTPS) to protect data transmitted during checkouts and form submissions.
We retain personal information only for as long as necessary to fulfill the purpose for which it was collected or as required by statutory accounting and legal retention obligations.
Your Legal Rights Under POPIA
As a data subject, you have the following rights under South African law:
Right to Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request corrections or updates to any inaccurate or incomplete personal information.
Right to Erasure / Deletion: Request that we delete or destroy your personal data (where we are not legally required to retain it).
Right to Object: Object to the processing of your personal data on reasonable grounds or opt out of direct electronic marketing.
To exercise any of these rights, please contact our Information Officer via email at info@fullsendgolf.co.za
Complaints
If you believe that your personal information has been processed unlawfully or compromised, please contact us first so we can resolve the matter immediately. You also have the right to lodge a formal complaint with the South African Information Regulator:
Website: https://inforegulator.org.za/
General Enquiries: enquiries@inforegulator.org.za
POPIA Complaints: POPIAComplaints@inforegulator.org.za
Updates to This Policy
We reserve the right to modify or update this Privacy Policy from time to time to reflect changes in our business operations or legal requirements. Any updates will be posted directly on this page with an updated revision date.
Last Update – August 2026